Legal
Terms of Service
Effective date: November 5, 2026 · Last updated: November 5, 2026
Who operates this store
Operating entity: Shenzhen Molian Technology Co., Ltd.
Registered address: pending confirmation
Support email: support@cooclove.com · Phone: pending confirmation
Using this store
By placing an order you confirm that you are at least 18 years old and that the information you provide is accurate. You agree not to misuse the store, interfere with its operation, or place fraudulent orders.
Orders and acceptance
An order is an offer to buy. We accept it when we confirm payment and ship the order. Until then we may decline or cancel an order, including for stock, address, or fraud reasons. If we cancel after payment, we refund the amount paid. During soft launch, no payment is captured online at checkout; our team contacts you with payment instructions.
Pricing and product information
Prices are in U.S. dollars and exclude taxes and shipping unless stated otherwise. We try to keep product descriptions, notes, and images accurate, but fragrance perception is personal and colors may vary by screen. If a price or description error is material, we may cancel the affected order and refund you rather than fulfill at the incorrect price.
Samples, gift cards, and credits
2ml samples are sold as final sale and are not returnable. Sample credits issued after a qualifying order are valid for 90 days, may be used once, cannot be combined with another credit, and have no cash value. Gift cards and credits are not transferable outside the account or email that earned them.
Intellectual property
The COOCLOVE name, logo, product names, copy, photography, and site design are owned by us or our licensors. You may not copy, scrape, or resell them without written permission. User reviews you submit may be displayed and moderated by us; you grant us a non-exclusive license to use them on our properties.
Acceptable use
You may not use the store to violate law, infringe rights, transmit malware, scrape data at scale, or attempt to circumvent inventory, coupon, or credit controls. We may suspend accounts or orders that violate these terms.
Disclaimers and limitation of liability
Except where prohibited by law, the store and products are provided “as is.” We do not warrant that a fragrance will perform for a specific duration or suit an individual preference. To the maximum extent permitted by law, our aggregate liability arising from the store or a product is limited to the amount you paid for the product giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages. Nothing here limits rights that cannot be waived under applicable consumer law.
Returns, shipping, and taxes
Returns and shipping are governed by our Shipping & Returns policy. During soft launch, sales tax and duties are not collected at checkout; where required, applicable taxes will be handled separately before fulfillment. You are responsible for duties or fees on any order we permit outside the United States.
Governing law and disputes
These terms are governed by the laws of the People's Republic of China, without regard to conflict of law rules, together with any consumer protection laws that apply in the place where a purchase is shipped within the United States. Before filing a claim, you agree to contact us and attempt a good-faith resolution. Any dispute that cannot be resolved will be brought before a court of competent jurisdiction, unless applicable law requires otherwise. This clause is a commercial term only and is not legal advice.
Contact
Questions about these terms: Shenzhen Molian Technology Co., Ltd. · support@cooclove.com. Please use the Contact page until a support email is configured.