Manage subscription

There is no subscription plan

COOCLOVE does not currently offer a recurring subscription. Nothing is billed on a schedule, there is no delivery to skip, and there is no plan to cancel. That is why this page shows no subscription controls: there is nothing here that could change a non-existent plan.

Every order is a one-time purchase. If you want to reorder, place a new order from the shop whenever you like.

Email preferences

There is no self-serve preference centre yet, and our email platform is not connected during soft launch, so no marketing email is currently being sent. Once email is live, every marketing message will include an unsubscribe link. Until then, use the Contact page and tell us which messages to stop.

Order receipts and shipping updates are transactional. They will be sent once our email system is connected, even if you opt out of marketing email.

COOCLOVE does not run an SMS marketing programme. If you received a text claiming to be from us, report it through the Contact page.

Orders & returns

These links cover the things that can actually be managed today.

• Track an order — look up status with your order number and access link.
• Shipping & returns — delivery times, return window, and damaged-item steps.
• Contact us — messages are saved for our team to review.