Shipping & Returns

Processing and delivery

Orders placed before 1:00 p.m. PT on a business day usually leave our studio within 1–2 business days. Standard delivery is 3–6 business days after hand-off; express is 1–2 business days after hand-off. Tracking details are available on your order lookup page once your order ships.

We ship to street addresses in the 50 U.S. states and, where ground service is available, to Canada with a two-unit cap per order. We do not ship to P.O. boxes for express orders. Delivery estimates are not guarantees; carrier delays, weather, and peak season can extend transit.

U.S. ground-only fragrance shipping

Our perfumes are alcohol-based and regulated as limited-quantity hazmat. They can only travel by ground within the United States. Air transport is not permitted, so express orders are fulfilled by ground expedited service where available.

USPS imposes a 16 oz (480 ml) limit per package for limited-quantity alcohol-based fragrance. Orders that would exceed 480 ml of fragrance in a single package cannot be checked out online; please split the order into smaller shipments.

Where we cannot ship

• International destinations other than Canada — alcohol-based fragrance cannot be exported from this store at this time.
• APO/FPO and diplomatic mail addresses — air and military mail routes are prohibited for this product class.
• Canada is available with ground service only and is limited to 2 fragrance units per order; duties and taxes are the recipient’s responsibility.
• Orders containing more than 480 ml of fragrance — the per-package hazmat limit; split the order into smaller shipments.

If an order is rejected at checkout for a restricted destination, no charge is captured. If a restricted order is accepted in error, we will cancel and refund it before shipment.

30-day returns

Unopened, unused full-size products in original packaging may be returned within 30 days of delivery for a refund or exchange. Contact us through the Contact page with your order number to start a return. We will send instructions and, where the return is due to our error, a prepaid label.

Opened fragrance, body oils, and used products are not returnable for hygiene and safety reasons. If a product arrives damaged or incorrect, tell us within 7 days of delivery with a photo and we will replace it or refund it.

Samples and final sale

2ml samples are final sale: they cannot be returned, exchanged, or refunded, whether purchased alone or added to a full-size order. If a sample arrives leaking or broken, contact us and we will make it right.

Refund timing and what is not refunded

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return. Original shipping fees, express upgrades, and sales tax on shipping are not refunded unless the return is due to our error. Return shipping is paid by the customer unless we provided a prepaid label.

Sample credits are not cash and are not refunded; unused credits expire 90 days after issue.

Order lookup

Track status any time with your order number and the access link returned at checkout on the order lookup page.