Privacy Policy

Scope of this policy

COOCLOVE (“COOCLOVE,” “we,” “us”) sells fragrance and body products direct to consumers. This policy explains what we collect, why we collect it, and the choices you have. Until a dedicated privacy address is configured, please use the Contact page.

Information we collect

• Contact and order details: name, email, shipping address, phone number you provide.
• Transaction data: items purchased, order value, payment status. Card numbers are handled by our payment processor; we do not store them.
• Device and usage data: IP address, browser type, pages viewed, referring URL, and approximate location derived from IP.
• Marketing preferences and communications you send us.

Cookies, analytics and advertising

We use strictly necessary cookies to keep your cart and checkout working. We do not use third-party analytics SDKs, advertising pixels, or cross-site trackers.

Our own store analytics. We operate a small, first-party measurement system to understand how the store is used. When you browse, we record a limited set of interaction events (for example page views, product views, adding an item to the cart, starting checkout, and completing an order), the page path, the product or variant involved, and an order number when one exists. Instead of storing your IP address or a persistent identifier, we assign a randomly generated session value that is hashed with a server-side secret before it is stored; the hash is not reversible and cannot be used to identify you. At most we retain a coarse country/region derived from the request. We use this data only to measure store performance, fix broken flows, and prioritize improvements. We do not sell it, share it with advertisers, or use it for cross-context behavioral advertising. Analytics events are retained for up to 13 months and then deleted.

You can block or delete cookies in your browser; strictly necessary cookies are required for checkout. Blocking storage may cause some measurement events not to be sent, but does not affect your ability to shop.

How we use information

To process orders, ship products, handle returns and refunds, provide customer support, detect fraud, comply with tax and product-safety obligations, and send marketing you have opted into. We do not use your data to make legal or similarly significant decisions.

Sharing

We share data with service providers that help us run the store: hosting, shipping carriers, and — once connected — payment processing and email delivery. We do not share first-party analytics events with third parties, and we do not use third-party analytics or advertising vendors. We require processors to use data only for our instructions. We may disclose information when required by law or to protect our rights.

Your California privacy rights

If you are a California resident, you may request to know, access, correct, or delete personal information, and to opt out of “selling” or “sharing” as those terms are defined under the CCPA/CPRA. We do not currently sell personal information or share it for cross-context behavioral advertising. If that changes, we will update this policy and provide an opt-out before any such sharing begins. You may also designate an authorized agent. We will not discriminate against you for exercising these rights.

Do Not Sell or Share My Personal Information

Requests can be sent through the Contact page. We will verify your request and respond within the time required by law.

Retention and security

We keep order records as long as needed for tax, accounting, and product-safety purposes, keep marketing data until you unsubscribe or ask us to delete it, and keep first-party analytics events for up to 13 months. We use access controls, encryption in transit, and least-privilege administration, but no system is perfectly secure.

Children

Our store is not directed to children under 16, and we do not knowingly collect their data.

International visitors

We operate from China and may process information in the United States and other countries where our service providers operate, under the safeguards described here.

Changes

We may update this policy. Material changes will be posted on this page with a new effective date.